Welcome to your ECBA Practice Test
1.
A project team is tasked with improving a company's customer support process. A senior manager insists the team must implement a specific, new CRM software they recently saw demonstrated. As the business analyst on the team, what is your most critical first step?
2.
A retail company is launching its e-commerce platform in two new countries. The business analyst learns that data privacy regulations and customer payment preferences differ significantly between the two regions. Which of the following is the most critical element for the analyst to consider to ensure the solution is effective in both locations?
3.
You are a business analyst creating a business case to secure funding for a new inventory management system. To convince the executive sponsors, which information is most crucial to include?
4.
The primary goal of a project is to enhance the online user experience. As a business analyst, what should you do first to ensure the project`s value can be properly assessed upon completion?
5.
A university library receives numerous complaints about long wait times for accessing reserved textbooks. The library staff believes the problem is a shortage of popular books. Which business analysis technique should be used first to ensure the real problem is being addressed?
6.
A new system implementation at a bank will impact the daily workflows of tellers, loan officers, and compliance managers. Which core concept directly guides the business analyst in identifying and analyzing the various groups affected by this change?
7.
An organization has defined a business need: "To increase customer retention by 15%." A business analyst is documenting requirements for a new loyalty program. To ensure the requirements are effective, they must be directly linked to this business need. Which of the following can be used to achieve that?
8.
During an elicitation workshop, stakeholders from different departments have conflicting ideas about what a solution should do. The business analyst reminds the group that the ultimate goal is to "reduce the time it takes for a customer to receive their order." Which underlying competency is the analyst demonstrating?
9.
A change to a company`s sales reporting software is proposed. An effective business analyst recognizes that this change will not only affect the sales team but could also impact data warehousing, finance department forecasts, and executive dashboards. This understanding of interconnectedness is a key application of which competency?
10.
The Business Analysis Core Concept Model (BACCM™) is described as a "mental checklist" for business analysts. What is the primary purpose of using this model in a structured way?
11.
A senior manager requests a new dashboard with over 50 real-time charts and metrics. The business analyst suspects that many of these are not essential for decision-making and that building them all would be costly and time-consuming. Which core business analysis principle should the analyst apply first?
12.
A project`s initial prototype receives negative feedback from key stakeholders, revealing a major misunderstanding of their needs. A business analyst who operates with a growth mindset would most likely view this situation as:
13.
During a requirements elicitation session, a business analyst has trouble understanding a stakeholder`s complex request. To ensure a shared understanding, the analyst asks, "Could you walk me through a real-world example of when you would need to do this?" Which business analysis principle is being demonstrated?
14.
The BA planned a formal requirements presentation with slides. Halfway through, she notices the key stakeholders seem disengaged. She immediately stops the presentation and suggests they move to a whiteboard to collaboratively map out the process. Which foundational competency is she primarily demonstrating?
15.
A user requests a change to a single field in a web form. The business analyst proceeds to investigate how this change could affect the downstream database, the reporting system, and the automated email notifications. This holistic approach is a direct application of which business analysis principle?
16.
During a heated debate between the IT and marketing departments, the business analyst successfully mediates the discussion by ensuring both parties feel heard, finding common ground, and guiding them to a mutually acceptable compromise. Which interaction skill is the analyst demonstrating most prominently?
17.
In a project retrospective meeting, the business analyst leads a discussion focused on what went well, what could be improved, and what the team should do differently in the next phase. The goal is to learn from experience and enhance future performance. Which technique is being used?
18.
In a small startup with limited resources and uncertain market conditions, which business analysis approach would be MOST suitable?
19.
A business analyst discovers that the IT department uses different terminology than the business users for the same concepts. Which organizational factor does this represent?
20.
A project team includes a Product Manager, Business Analyst, and Systems Analyst. How might their responsibilities differ in requirement-related activities?
21.
HealthTech`s patient portal project operates under HIPAA regulations, involves remote teams across 3 countries, and has strict data privacy requirements. What should MOST influence your BA approach?
22.
RetailCorp`s inventory system affects warehouse staff (high impact, low influence), store managers (high impact, high influence), and corporate executives (low impact, high influence). How should you prioritize stakeholder engagement?
23.
TechStartup`s CRM project involves integration with their core billing system, which requires IT security approval for any changes. The finance team must approve budget impacts above $10K. What governance approach should you establish?
24.
ManufacturePlus`s production planning system requires requirements documents for developers, process maps for operations, and compliance reports for auditors. Each artifact needs different update frequencies and approval levels. How should you manage this information?
25.
LogisticsCorp`s warehouse management system project is behind schedule with stakeholder sign-offs taking 3 weeks instead of the planned 1 week. Requirements workshops are producing unclear outcomes. What improvement should you prioritize?
26.
HealthTech`s patient portal project requires input from busy doctors, tech-savvy nurses, and elderly patients. Doctors prefer 15-minute meetings, nurses like hands-on demos, elderly patients need simple explanations. How should you prepare for elicitation?
27.
ManufacturingPlus`s production line automation project involves floor supervisors (want operational efficiency), safety officers (concerned about worker protection), and union representatives (worried about job displacement). How should you tailor communication during elicitation?
28.
RetailCorp`s inventory system elicitation reveals conflicting requirements: store managers want real-time updates, warehouse staff prefer batch processing, and IT wants minimal system load. How should you facilitate collaboration during this conflict?
29.
LogisticsCorp`s delivery tracking system stakeholders provided requirements during workshops, but the documented user stories don`t match what drivers and dispatchers actually described. Several key workflow steps seem to be missing. How should you confirm elicitation results?
30.
TechStartup`s mobile app elicitation captured user preferences for social features, but the product manager`s business goals focus on e-commerce functionality. The development team is confused about priorities. How should you compare stakeholder needs with outcomes?
