Jira Issue Types: An Overview

Jira is a software that helps people to keep track of their work. It has multiple task issues, commonly recognized as issue types. Stories, tasks, problems, and epics are some standard issue types. To track their work, teams can even design their issue. Teams can track progress, organize tasks, and filter issues with the aid of issue issues. 

This blog discusses the concept of issue types in Jira, explaining what they are and listing various issue types available in Jira.

What are Jira issue types? 

Jira uses issue types, or categories of work, to categorize and manage issues. Different sorts of labour, such as bugs, features, tasks, and epics, can be distinguished using them. The priority, anticipated completion date, and assignee of the job can all be determined by the issue types.

To satisfy the particular requirements of your team, you can add unique problem types to the preexisting list of standard issue types. As an illustration, you may develop a special issue type for a particular kind of work your team performs, such as a “technical debt” issue type or a “customer support” issue type.

The following are some advantages of using issue types in Jira:

Better visibility: Issue types can assist teams in comprehending the many work types being recorded in Jira. The team’s communication and cooperation may benefit from this.

Improved prioritization: Issue types can be utilized to rank issues, ensuring that the most crucial tasks are completed first. Teams may benefit from this in completing tasks on schedule and within budget.

Improved reporting: Issue categories can be utilized to create reports that shed light on the work of the team. Making smarter decisions and identifying trends with the use of this information is possible.

Parent-child issues

Jira uses parent-child issues as a mechanism to connect problems. A parent issue is a problem that also has child problems inside of it. For instance, a story, a task, or a problem can be a child issue in an epic. To organize your work and monitor your progress, use this.

Some examples of parent-child relationships are as follows:

  • As child issues, an epic might have several storylines.
  • As far as child issues go, a story might have numerous tasks.
  • As a child issues, a task might contain several subtasks.

How to use issue types effectively

  • To distinguish between different task types, use issue types. You may track your progress and organize your work with this.
  • For issue types, use consistent naming practices. This will make it simpler to comprehend the various types of recorded work.
  • Use the bond between parents and children to connect issues. To organize your work and monitor your progress, use this.
  • 500 maximum for children’s difficulties. You won’t be able to view the child issues in the issue view if an issue has more than 500.
  • Use parent-child relationships only when they are appropriate for the work. A glitch, for instance, makes little sense as a story’s minor problem.

Various issue types In Jira 

These are the list of issue types.

1. Story

A Description Of The Capability Or Feature The User Is Looking For. Agile Development Often Uses Stories To Indicate The Work That Must Be Done To Deliver A Feature.

2. Task

A Task That Can Be Finished By One Person Or A Team. Tasks Are Frequently Used To Describe More Manageable Portions Of Work That Are A Part Of A Bigger Narrative Or Epic.

3. Bug

A Software Flaw That Prevents It From Performing As Intended. Jira Is Frequently Used To Track Bugs So They Can Be Fixed And Future Issues Avoided.

4. Subtask

A Smaller Project That Contributes To A Bigger Project Or Problem. Subtasks Can Be Used To Divide Complicated Activities Into Smaller, Easier-To-Manage Units.

5. Epic

A Substantial Piece Of Work Composed Of Numerous Storylines, Tasks, And Subtasks. Large Features Or Projects Can Be Tracked Using Epics.

6. Change

A Request To Alter Or Improve Already-Existing Features. Jira Is Frequently Used To Monitor Changes So They May Be Examined And Authorised Before Being Applied.

7. It Helps

A Request For Support With An It-Related Issue. It Help Issues Are Often Tracked In Jira So That They Can Be Prioritised And Resolved As Soon As Possible.

8. Incident

An Unanticipated Stoppage Of A System Or Service. In Most Cases, Incidents Are Logged In Jira So That They May Be Handled Swiftly And The Impact On Users Is Minimised.

9. New Feature

A Request To Upgrade A System Or Product’s Capability. Jira Is Frequently Used To Monitor New Features So That They May Be Prioritised And Developed Quickly.

10. Problem

A Problem That Exists Below Many Instances. In Jira, Issues Are Often Tracked So They May Be Found And Fixed, Preventing Further Problems.

11. Service Request

A Request For Alterations To An Already-Existing System Or Service. In Jira, Service Requests Are Often Tracked So They May Be Examined And Authorised Before Being Implemented.

12. Support

A Request For Support For A Product. Jira Is Frequently Used To Track Support Issues So They May Be Prioritised And Dealt With Quickly.

13. Improvement

An improvement is a change that enhances the functionality, performance, or user experience of a software system or application. It is not related to fixing bugs or adding new features.

14. Sub-bug

A sub-bug is a smaller issue that is part of a larger bug. It can be created within a parent bug to help break down the issue into smaller, more manageable pieces.

15. Test case

A test case is a specific set of steps that can be used to verify the functionality of a software feature. Test cases can be associated with specific user stories or epics to ensure that all functionality is tested.

16. Spike

A spike is a short, focused effort to research or investigate a particular technology or approach. Spikes are often used in agile development methodologies to help teams explore new technologies or approaches before committing to a larger effort.

17. Technical debt

Technical debt is a problem with the code or architecture of a software system that needs to be addressed to improve the long-term quality and maintainability of the system. Technical debt issues are typically prioritized and addressed as part of ongoing maintenance and improvement efforts.

18. Research

A project or inquiry that must be carried out to collect knowledge or data is known as a research issue. Research issues can be used to keep track of and manage research projects as well as make sure the results are communicated to the appropriate parties.


Jira’s issue assists with task prioritization, task tracking, and issue relationship building. They can filter data, provide reports, and alter the interface to suit certain requirements. There are standard issue issues available, but they can also be customized to fulfill particular requirements. child issues are tiny components within a larger parent issue, whereas parent issues are related to one another by containing one or more child issues.

Our Jira Online Course is ideal for learning the ins and outs of this effective issue-tracking software. This course will teach you all you need to know to use Jira effectively, whether you’re a business analyst, team lead, or project manager. Our course expert Nitin Kumar Deswal, an Electrical Engineer & an MBA from Symbiosis from Pune, guides you through the syllabus, which covers issue types, Epic creation, and linking to optimizing workflows on Kanban and Scrum boards, and more.

JIRA Training

Category: JIRA

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