ECBA Exam Questions with Answers and Explanations

Posted on 1 Oct 2024

Last Updated on August 7, 2025 by Techcanvass Academy

ECBA Exam Questions

Entry Certification in Business Analysis (ECBA) is an entry level business analysis certification. If you are planning to transition to a Business Analyst role, you must consider getting ECBA Certified. This practice test comprising of 30 ECBA Exam questions will be a good place to start. This ECBA sample test is based on the latest ECBA exam pattern. These questions are taken from our ECBA Question Bank, which has more than 1000 questions. Before you start the test, take a note. There are 30 questions in this practice test. Each question has one correct answer. Once you complete all the questions, click on the SUBMIT button to finish your test. You can now see the correct answers with an explanation of the answer.

ECBA Practice Test

Welcome to your ECBA Practice Test

A project team is tasked with improving a company's customer support process. A senior manager insists the team must implement a specific, new CRM software they recently saw demonstrated. As the business analyst on the team, what is your most critical first step?

Draft a project plan for implementing the suggested CRM software.

Use the Business Analysis Core Concept Model (BACCM™) to first understand the underlying business need that is driving the request for a new CRM.

Analyze the features of the suggested CRM software to confirm it is the best solution available on the market.

Organize a workshop with the customer support team to design the processes for the new CRM software.

A retail company is launching its e-commerce platform in two new countries. The business analyst learns that data privacy regulations and customer payment preferences differ significantly between the two regions. Which of the following is the most critical element for the analyst to consider to ensure the solution is effective in both locations?

Value

Stakeholder

Solution

Context

You are a business analyst creating a business case to secure funding for a new inventory management system. To convince the executive sponsors, which information is most crucial to include?

A detailed list of all the technical features and functions the new system will have.

A projection of how the new system will reduce operational costs by 15% and improve order fulfilment efficiency by 20%.

A comparison of the proposed system`s technology stack with leading competitors.

A complete list of all stakeholders who have requested improvements to the current inventory system.

The primary goal of a project is to enhance the online user experience. As a business analyst, what should you do first to ensure the project`s value can be properly assessed upon completion?

Start designing wireframes for a new user interface.

Brainstorm a list of all possible new features that could be added.

Work with stakeholders to define specific and measurable Key Performance Indicators (KPIs), such as "reduce cart abandonment rate by 25%"

Survey the development team to see which enhancements are quickest to implement.

A university library receives numerous complaints about long wait times for accessing reserved textbooks. The library staff believes the problem is a shortage of popular books. Which business analysis technique should be used first to ensure the real problem is being addressed?

Process Analysis

Brainstorming

Root Cause Analysis

SWOT Analysis

A new system implementation at a bank will impact the daily workflows of tellers, loan officers, and compliance managers. Which core concept directly guides the business analyst in identifying and analyzing the various groups affected by this change?

Change

Need

Stakeholder

Value

An organization has defined a business need: "To increase customer retention by 15%." A business analyst is documenting requirements for a new loyalty program. To ensure the requirements are effective, they must be directly linked to this business need. Which of the following can be used to achieve that?

Scope Modelling

Solution Design

Requirements Traceability

Risk Mitigation

During an elicitation workshop, stakeholders from different departments have conflicting ideas about what a solution should do. The business analyst reminds the group that the ultimate goal is to "reduce the time it takes for a customer to receive their order." Which underlying competency is the analyst demonstrating?

Systems Thinking

Creative Thinking

Business Acumen

Visual Thinking

A change to a company`s sales reporting software is proposed. An effective business analyst recognizes that this change will not only affect the sales team but could also impact data warehousing, finance department forecasts, and executive dashboards. This understanding of interconnectedness is a key application of which competency?

Problem Solving

Learning

Systems Thinking

Conceptual Thinking

10.

The Business Analysis Core Concept Model (BACCM™) is described as a "mental checklist" for business analysts. What is the primary purpose of using this model in a structured way?

Add description here!

To ensure a specific software development methodology like Agile or Waterfall is followed correctly.

To guarantee that the proposed solution is the cheapest and fastest one to implement.

To ensure that no critical aspect of a business situation is overlooked by analyzing the six interdependent concepts.

To replace the need for all other business analysis techniques like workshops or process analysis.

11.

A senior manager requests a new dashboard with over 50 real-time charts and metrics. The business analyst suspects that many of these are not essential for decision-making and that building them all would be costly and time-consuming. Which core business analysis principle should the analyst apply first?

See the Whole

Think as a Customer

Get Real Using Examples

Analyze to Determine What is Valuable

12.

A project`s initial prototype receives negative feedback from key stakeholders, revealing a major misunderstanding of their needs. A business analyst who operates with a growth mindset would most likely view this situation as:

A failure of the stakeholders to communicate their needs clearly.

A reason to cancel the project and avoid further investment.

A valuable learning opportunity to better understand the real need and improve the solution.

Proof that the project team is not skilled enough for the task.

13.

During a requirements elicitation session, a business analyst has trouble understanding a stakeholder`s complex request. To ensure a shared understanding, the analyst asks, "Could you walk me through a real-world example of when you would need to do this?" Which business analysis principle is being demonstrated?

Avoid Waste

Understand What is Doable

See the Whole

Get Real Using Examples

14.

The BA planned a formal requirements presentation with slides. Halfway through, she notices the key stakeholders seem disengaged. She immediately stops the presentation and suggests they move to a whiteboard to collaboratively map out the process. Which foundational competency is she primarily demonstrating?

Facilitation

Leadership and Influencing

Adaptability

Problem Solving

15.

A user requests a change to a single field in a web form. The business analyst proceeds to investigate how this change could affect the downstream database, the reporting system, and the automated email notifications. This holistic approach is a direct application of which business analysis principle?

See the Whole

Think as a Customer

Avoid Waste

Analyze to Determine What is Valuable

16.

During a heated debate between the IT and marketing departments, the business analyst successfully mediates the discussion by ensuring both parties feel heard, finding common ground, and guiding them to a mutually acceptable compromise. Which interaction skill is the analyst demonstrating most prominently?

Teamwork

Negotiation and Conflict Resolution

Teaching

Leadership and Influencing

17.

In a project retrospective meeting, the business analyst leads a discussion focused on what went well, what could be improved, and what the team should do differently in the next phase. The goal is to learn from experience and enhance future performance. Which technique is being used?

Lessons Learned

Risk Analysis

Brainstorming

Mind Mapping

18.

In a small startup with limited resources and uncertain market conditions, which business analysis approach would be MOST suitable?

Highly structured with extensive documentation

Adaptive with frequent feedback and iteration

Traditional waterfall with detailed planning

Minimal analysis to reduce overhead

19.

A business analyst discovers that the IT department uses different terminology than the business users for the same concepts. Which organizational factor does this represent?

Environmental constraint from external regulations

Internal policy requiring specific documentation

Organizational structure creating communication silos

Stakeholder resistance to change initiatives

20.

A project team includes a Product Manager, Business Analyst, and Systems Analyst. How might their responsibilities differ in requirement-related activities?

All roles perform identical activities to ensure consistency

Each role focuses on different aspects: strategic, business, and technical respectively

Roles are assigned based on seniority rather than expertise

Only the Business Analyst should handle requirement activities

21.

HealthTech`s patient portal project operates under HIPAA regulations, involves remote teams across 3 countries, and has strict data privacy requirements. What should MOST influence your BA approach?

The distributed team structure requiring virtual collaboration tools

The regulatory compliance requirements mandating detailed documentation and audit trails

The healthcare industry`s preference for agile development methodologies

The technical complexity of integrating with existing hospital systems

22.

RetailCorp`s inventory system affects warehouse staff (high impact, low influence), store managers (high impact, high influence), and corporate executives (low impact, high influence). How should you prioritize stakeholder engagement?

Focus primarily on corporate executives since they have the highest organizational influence

Engage store managers most intensively as they have both high impact and high influence

Distribute engagement equally among all stakeholder groups to ensure fairness

Prioritize warehouse staff since they are most impacted by the system changes

23.

TechStartup`s CRM project involves integration with their core billing system, which requires IT security approval for any changes. The finance team must approve budget impacts above $10K. What governance approach should you establish?

Create a single approval committee with representatives from all departments

Establish different approval processes: IT security for technical changes, finance for budget impacts

Let each department use their existing approval processes independently

Require unanimous approval from all stakeholders for any project changes

24.

ManufacturePlus`s production planning system requires requirements documents for developers, process maps for operations, and compliance reports for auditors. Each artifact needs different update frequencies and approval levels. How should you manage this information?

Create one comprehensive document that serves all audiences and purposes

Establish separate artifacts with clear ownership, update schedules, and approval processes for each audience

Use a single project repository where all stakeholders can access any document

Let each stakeholder group create and maintain their own documentation independently

25.

LogisticsCorp`s warehouse management system project is behind schedule with stakeholder sign-offs taking 3 weeks instead of the planned 1 week. Requirements workshops are producing unclear outcomes. What improvement should you prioritize?

Implement a faster approval process to reduce sign-off delays

Improve workshop facilitation techniques to generate clearer requirements outcomes

Add more resources to accelerate the project timeline

Switch to an agile methodology to handle changing requirements better

26.

HealthTech`s patient portal project requires input from busy doctors, tech-savvy nurses, and elderly patients. Doctors prefer 15-minute meetings, nurses like hands-on demos, elderly patients need simple explanations. How should you prepare for elicitation?

Use the same interview format for all stakeholders to ensure consistency

Select appropriate elicitation methods for each group: brief interviews for doctors, prototype demos for nurses, simple walkthroughs for patients

Focus on doctors since they have the highest authority in healthcare decisions

Conduct group sessions with all stakeholders together to encourage collaboration

27.

ManufacturingPlus`s production line automation project involves floor supervisors (want operational efficiency), safety officers (concerned about worker protection), and union representatives (worried about job displacement). How should you tailor communication during elicitation?

Use technical manufacturing terminology consistently across all stakeholder groups

Adapt messages to each audience: efficiency metrics for supervisors, safety protocols for officers, job transition plans for union reps

Focus on cost savings since all stakeholders should care about company profitability

Present the same business case to all groups to ensure everyone has identical information

28.

RetailCorp`s inventory system elicitation reveals conflicting requirements: store managers want real-time updates, warehouse staff prefer batch processing, and IT wants minimal system load. How should you facilitate collaboration during this conflict?

Accept the store managers` requirements since they directly serve customers

Facilitate a workshop where all groups explore the underlying business needs and co-create solutions that address multiple concerns

Choose the IT team`s preference since they understand technical limitations best

Document all requirements separately and let senior management decide which to implement

29.

LogisticsCorp`s delivery tracking system stakeholders provided requirements during workshops, but the documented user stories don`t match what drivers and dispatchers actually described. Several key workflow steps seem to be missing. How should you confirm elicitation results?

Assume the documented requirements are correct since they were reviewed by stakeholders

Collaborate with drivers and dispatchers to validate the documented requirements against their actual workflows and refine as needed

Focus on the user stories that match stakeholder input and ignore the conflicting ones

Schedule additional workshops with different stakeholders to gather more requirements

30.

TechStartup`s mobile app elicitation captured user preferences for social features, but the product manager`s business goals focus on e-commerce functionality. The development team is confused about priorities. How should you compare stakeholder needs with outcomes?

Prioritize user preferences since they represent the target market for the mobile app

Document the misalignment between user social preferences and business e-commerce goals, then facilitate resolution discussions

Implement both social and e-commerce features to satisfy all stakeholder groups

Focus on e-commerce features since they align with the product manager`s business objectives

Name

Ensure your ECBA exam success isn’t left to chance. Practice more questions and explore our ECBA Question Bank with Simulator. The question bank has proved to be really useful for many learners, who cracked the ECBA Exam in the first attempt. Useful Link – ECBA Certification Training | Business Analyst Course For Beginners | ECBA Course in Canada

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